Terms & Conditions

Important Note!!!

Due to the age restrictions on some of our products, you have to be 18 years old and over to purchase from this Website. If you are under that age then any purchase should be carried out by your parent/legal guardian.

Payments

All online credit/debit card payments to us are handled by and processed securely through Stripe or PayPal.

We have no access to, no desire to, or have any means to store your card details.

All online payments are due upon checking out.

If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Online Payments in full for Pre-Order Items

Payment in full for Goods Sold on a Pre-Order Basis will be accepted in advance of product release. Your order will then be stored in our order processing system and goods will be shipped to you immediately upon delivery to us from our supplier. You will be notified once the item has been shipped.

You have a right to cancel your pre-order and receive a full refund at anytime. To arrange this or query a pre-order email us on the link below

contactus@mandvmodels.co.uk

Orders that are Reserved for Payment over the phone or Collect In Store

For any items reserved on this website to then make Payment Over the Phone or to Pay and Collect in store during business hours, your item(s) will be placed on reserve for a period of 2 whole business days. If no payment is made after that period has expired your order maybe cancelled and the reserved items will be put back on sale. We will most likely contact you when your reserve period is close to expiry.

If your item is on a Pre-Order basis then we will most likely contact you to acknowledge your order and explain it's future conditions and procedure concerning payment and shipping.

Payment in Foreign Currencies

If paying in a currency other than the one your bank account that is held by the buyer may incur extra fees from the buyer's bank account. These fees are the buyer's responsibility and not that of us the seller.

Shipping Policies

Shipping will be paid for by the buyer for the type and amount at the time of purchase. We will ship your order within 1-2 working days from receipt of your paid order.

After dispatching your order deliveries within the UK should expected to be received within 1-3 working days (dependent on selected postal service) & deliveries Worldwide should expected to be received within 14-28 working days.

If an item is lost, delayed or damaged during shipping buyer must contact seller to arrange a satisfactory resolution.

You have 7 Days after your expected delivery date for lost parcels or actual delivery date for damaged goods in which to report an issue.

Disclaimer on the use of Royal Mail 2nd Class Postage (UK Orders below £30)

With low value items we like to keep shipping costs down by offering Royal Mail 2nd Class Postage as a cheaper alternative.

However any Orders sent using Royal Mail 2nd Class Postage is Untracked and any such difficulties or losses arising from using this Service may affect your ability to receive any compensation. We will provide you with proof that your order has been sent and we will always help you with investigations into lost items, but we also feel that we have to protect ourselves against any potential false claims of un-received items.

Protection to us as a seller and yourselves as a customer is only guaranteed with tracked shipping so we highly recommend that you do use it for that little extra cost.

Important Notes on International Shipping

Orders to outside of the UK may incur import duties and customs handling fees, these fees are the responsibility of the buyer to pay and not we the seller.

Please consider this before purchasing.

Disclaimer on the use of Royal Mail International Economy Postage

With low value items we like to keep shipping costs down by offering Royal Mail International Economy Postage as a cheaper alternative.

However any Orders sent using Royal Mail International Economy Postage is Untracked any such difficulties or losses arising from using this Service may affect your ability to receive any compensation. We will provide you with proof that your order has been sent and we will always help you with investigations into lost items, but we also feel that we have to protect ourselves against any potential false claims of un-received items.

Protection to us as a seller and yourselves as a customer is only guaranteed with tracked shipping so we highly recommend that you do use it for that extra cost.

We as the Seller do not accept responsibility for delays or errors caused by the postal system & third-party carriers.

Refund/Return Policy

You as the Buyer are entitled to return item/s for a full refund within 14 days of the purchase date should it be whether the item(s) are faulty/damaged in transit or whether you have just changed your mind.

If you have received a faulty item or there is a problem with your order, then please contact us at contactus@mandvmodels.co.uk so that we can deal with your problem.

If returning non-faulty unwanted items please email us with your order details at contactus@mandvmodels.co.uk so that we know when to expect your return and can process your refund more quickly.

You can call us on 01789 766755 during business hours to discuss any difficulties or returns.

Item(s) must be returned to us at: M & V Models (Our Place), Swan Street, Alcester B49 5DP.

A full refund including postage will be issued upon receipt of the returned item/s that are faulty or have been damaged on transit to you.

In the case of returning unwanted/non faulty items the cost of return postage is non-refundable.

This 14-day return policy does not apply where items have been customised to the buyer's specifications or if the goods have been modified in any way electrically, mechanically or cosmetically from the original specifications to which the goods were originally sold.

We don't take responsibility for any damage to products caused accidentally or through misuse.

Pricing

As we operate from a retail shop-based premises our prices in store may differ to those on our website. Any goods purchased at the agreed price either in store or on-line is a legal contract of sale.

No subsequent refunds will be given, should it be found by the consumer thereafter that there is a difference in price from the original contract of sale of the same item(s).

As we are not VAT Registered our prices are not inclusive of any VAT. We do not charge any VAT on the price of goods sold to the UK or deduct any VAT for Goods sold overseas.

Complaints

Any complaints may be sent to us at contactus@mandvmodels.co.uk and will be dealt with as quickly as possible.

Legalities

We (the seller) are not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, we the seller shares no responsibility.